Operations Coordinator – Apply by Jan. 2

Operations Coordinators are the heartbeat of the operations team, and the leaders of all crucial systems. OCs are individuals that never give up when faced with dilemmas, and deliver excellence through teamwork and meticulous execution.


The Role
Our 2018 Memphis Regional Institute is determined to achieve three overarching outcomes: 1) Foster a 21st century global learning experience for students, 2) Build a community that sustains, celebrates, and challenges, and 3) Catalyze our corps members’ learning and leadership to be Day One Ready. Teach For America – Memphis is seeking coachable, team-oriented leaders to serve as operations coordinators (OCs) for our 2018 Memphis Institute.  During the summer institute, corps members and regional staff members rely on the operations team to ensure that systems are put in place to reach desired outcomes and foster community-building between our teachers and staff. By committing to the collective team and having personal ownership of the corps member experience, the Memphis Institute operations team will help drive corps and staff culture and continuously model teamwork. The operations team owns the logistics of Institute, is flexible enough to adjust for unforeseen changes, and serves as the hub for all information on school and university systems. OCs are the heartbeat of the operations team, and the leaders of all crucial systems. OCs are individuals that never give up when faced with dilemmas, and deliver excellence through teamwork and meticulous execution.

The Team
Just six percent of Memphis students graduate high school college-ready — a reality threatening Dr. Martin Luther King, Jr.’s vision of equality. Communities across Memphis are working urgently to change this and ensure all kids have choices after high school. We know that this work will require a reimagining of schooling in our community and will require diverse leadership at all levels. Our mission is to find, develop, and support a diverse network of leaders who expand opportunity for children from classrooms, schools, and every sector and field that shapes the broader systems in which schools operate. To foster this force of leadership, we focus on creating an environment where learners are deeply known, in a program that is intentional, supportive, and rigorous, so that they perform better, sustain themselves for longer, are more likely to persevere in the face of challenges (and even rise up to meet them at increasing rates), and lead more effectively.
To realize our mission and act from our learning theory, our staff MUST take radical responsibility for leading at every level and be obsessed with fostering community and empowering leadership in every interaction. To that end, every team member should embody the following:

Open Hearted Leadership:

  • Consistently lean in during moments where there is a lack of clarity
  • Build relationships where people feel deeply known and open yourself to be deeply known by others
  • Understand identity and privilege in a work setting
  • Shift into a solutions-orientation when breakdowns occur
  • Operate with authenticity by being true to your word, speaking from your perspective, and demonstrating openness

Radical Responsibility:

  • Track record of being committed to people’s development and success
  • Understand and co-own the creation of the corps member experience
  • Deeply invested in executing our institute design with precision and intention
  • Take full responsibility for your outcomes and impact and support others to take full responsibility for theirs

Continuous Learning:

  • Can autonomously direct your learning
  • Humble, flexible, problem solver
  • Understand that coaching comes from everywhere (peers, corps members, your manager)
  • Continuously reflect on your outcomes, the impact you are having on others, and the relationships you are building

Primary Responsibilities
Operation Coordinators will be tasked with, but not limited to, the following responsibilities:

  • Implement, maintain, and run operational systems at the host university or school sites
  • Develop and maintain quantitative office systems
  • Work with a direct manager and other operations team members to coordinate special projects for the community and institute
  • Demonstrate cultural competence, flexibility, and comfort with interacting with groups of people by communicating effectively with corps members and staff to drive operational outcomes
  • Coordinate the set-up and take-down of university and/or school-based resources and office systems
  • Ability to move boxes, and set-up and break-down items during special events
  • Ability to live on-site at the university 1 week prior to corps members’ arrival and ability to stay several days after corps members’ departure
  • Ability to work evening and early morning hours required; also, some weekend hours required
  • Ability to engage in pre-work in the months prior to moving to the university, which focuses on preparing and orienting operations coordinators.  Pre-work includes attending conference calls and reviewing training materials and is required.

Requirements
Skills

  • Exceptional organizational skills and operational instincts
  • Tireless commitment to excellence
  • Strong ability to problem-solve toward outcomes in a fast-paced environment
  • Demonstrate ability to work well with others
  • Strong people/ customer service orientation

Approach to Work

  • Enjoy spending time delivering outcomes that support broad direction set by others
  • Strong operating and problem solving instincts
  • Enjoy being part of a team
  • Enjoy analyzing data and adjusting systems

Experience

  • Current college students and recent college graduates preferred

Apply Now
To be considered for this role, you must submit an online application. Please scroll down to the bottom of the page to find the link to the online application. For more information, please contact memphisstaff@teachforamerica.org or visit https://www.teachforamerica.org/about-us/careers/summer-staff-opportunities/.

In order to be considered for this position, you must submit an online application and complete the following steps by Wednesday April 11, 2018.

1) Submit your initial application that includes uploading your resume.

2) Upload your cover letter (maximum length one page) answers at least two of the following questions:

  • Why are you applying to the Operations Coordinator position?
  • In what ways have you been most successful, and in what ways have you been least successful, in your leadership of others?
  • Describe a time when you have led or managed a large project with your peers. What was the goal and how did you plan to reach it? How has this affected your leadership style? How would the people in that group describe your leadership style?
  • Mandatory for returning institute staff: What did you learn in your role last year, and what would you change about your approach this year to make yourself more effective?

3) Create two videos, 5 minutes maximum each, responding to the following prompts:

  • What does it mean to “deeply know” someone? How do you go about deeply knowing a person?
  • Recall a time where there was a major breakdown between a group of people with whom you worked. Describe the team; describe the breakdown.  How did you approach the situation and what steps did you take to help resolve the breakdown? What ultimately happened? What did you learn about yourself and working with teams?

Uploading Instructions:
Upload your videos to Youtube or Google Drive. Ensure that they are sharable, and clearly include the link to each video in your cover letter. Tips to upload to Youtube can be found here. Tips to upload to Google Drive can be found here.

Do not be concerned if it is not a professional quality video. A clip from a cell phone or digital camera will suffice.
Because technology can sometimes be fickle, we strongly suggest giving yourself plenty of time before the deadline to upload your video.

4) In the “Institute Application Started” email, you’ll see a “Reference Request Form” link. Follow that link to request up to three professional contacts to complete a reference survey on your behalf.  The survey is intended to give hiring managers an understanding of your full trajectory as a leader.  Therefore, we ideally want to see feedback from professional, managerial contacts who can speak to your experiences over time.
In this survey we want to hear from the people who know you best. If that’s ultimately one person – for example, your current manager or professor – that’s fine. You should not ask friends or family members to serve as a reference.

Upon submitting their contact information to us, we will send your references the reference survey to complete. We encourage you to leave adequate time for your references to complete this step. The survey will take approximately 20-30 minutes for them to complete. Please note that if references are unable to complete the survey by the application deadline, this should not hold you back from applying.

For more information, please contact memphisstaff@teachforamerica.org.

About the Organization
There are more than 16 million children growing up in poverty in the U.S., and less than 10 percent of them will graduate from college. These statistics are not a reflection of our children’s potential; we know that children growing up in poverty can and do achieve at the highest levels. Rather, these statistics reflect the systemic lack of access and opportunity for children in low-income communities.

Teach For America (TFA) finds, develops, and supports an ever-expanding network of outstanding and diverse leaders committed to expanding opportunity for children in schools, school systems, and in every sector and field that shapes the context in which schools operate. Representing the diversity of America and sharing the experience of having taught successfully in our most challenging public schools, TFA corps members and alumni form a network of change agents inside and outside of education who are grounded in the tremendous potential of our most underserved children and connected to families and communities impacted by educational inequity.

Founded by Wendy Kopp in 1989, Teach For America has since expanded to 36 states and 53 regions, reaching more than 10 million students. Now 53,000 strong and growing each year, the TFA community is leading across all sectors, including as teachers, school and school system leaders, elected officials, policy and advocacy organizers, social entrepreneurs, and business and civic leaders. We support the individual and collective leadership of this network as they work hand-in-hand with students, families, and allies in the effort to realize educational equity and excellence for children across the nation.

Our Core Values and Diversity, Equity & Inclusiveness Statement
Learn more about our Core Values and our commitment to Diversity, Equity & Inclusiveness.

Commitment to Diversity and Equal Opportunity Employment Policy
Teach For America encourages individuals of all ethnic, racial, and socioeconomic backgrounds to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to this effort. Learn more about our diversity on staff:
www.teachforamerica.org/about-us/careers/life-at-tfa/workforce-diversity-and-inclusiveness.

Teach For America is committed to providing equal employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member) or any other basis prohibited by applicable law.

This job description reflects Teach For America’s assignment of essential functions and qualifications of the role. Nothing in this herein restricts management’s right to assign, reassign or eliminate duties and responsibilities to this role at any time.

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